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Fusion Connect Channel News

CCaaS Professional

Introducing Fusion Connect CCaaS Professional

By embracing CCaaS Professional, you gain the ability to engage with customers across various platforms, including voice, chat, email, and social media.

Our CCaaS Professional solution empowers you to enhance customer satisfaction, boost conversion rates, and drive business growth.

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What is a Microsoft CSP?

As more businesses rely on digital solutions to keep operations running smoothly, cloud-based services have become increasingly popular. One service is Microsoft Teams, a collaboration platform that allows teams to work together on projects in real-time. To make the most of Microsoft Teams and other Microsoft cloud services, companies need a Microsoft Cloud Solution Provider (CSP). But what exactly is a Microsoft CSP, and how does it work?

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UCaaS vs. CCaaS

Effective communication and exceptional customer service are paramount for business success. But what sets Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) apart? Are they buzzwords or do they offer tangible benefits?

 

In this blog, we unravel the intricacies of UCaaS and CCaaS, explore their unique features, and shed light on their respective advantages.

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New Episode Alert!

Should AI be Regulated? Unraveling the Complexities of AI Regulation

In the latest episode of Tech UNMUTED, George Schoenstein and Santi Cuellar tackle the pros and cons of AI technology outpacing regulations and more!

 

Subscribe on YouTube or your favorite podcast platform today. 

Q223 SPIFF

Boost Productivity and Efficiency with Fusion Connect ITSM Integration

Fusion Connect now allows ITSM integration with our Microsoft Teams Calling Services simplifying IT service management and communication by seamlessly integrating with ITSM systems. 

 

The Integration API offers flexibility and customization for phone number and user management, usage tracking, and collaboration with Microsoft Teams, leading to cost reduction, improved efficiency, and customer satisfaction.

Meet the Team!

Joseph Ciofalo

Joseph Ciofalo

Channel Manager

How did you get into indirect sales?

Well after being in the IT & UC industry for ten years, becoming a Channel Manager was something I organically evolved into. Building relationships is an essential key to being successful and this is naturally who I progressed to be in my career. When I wake up every day, I'm jazzed to grow my network, meet new people, help connect the right people with the right products to solve complex problems and achieve their desired business outcomes. Something that had a big influence me on deciding on this role was having the opportunity to work with Shelby Cooper, VP of Channel Sales, West again. He's someone with 30 plus successful years that is an overall ethical figure in the channel community. I am truly fortunate to have a mentor & someone I consider a friend to help me with growth in my career as a Channel Manager. Proud to call him my VP. 

 

What was your favorite childhood summer activity?

Growing up, during the summer my mother would take my sister & younger brothers and I to the beach just about every day. We had a group of about 25 kids that would play 9 innings of baseball every day.  

 

What was your first job?

11 Years old at my father’s Barbershop. Asked my father for $20.00 on a Friday night to go a local roller rink and he said sure, but you need to come work at the shop on Saturday. So, every Friday I would get a $20.00 advance & every Saturday would be sweeping, cleaning, answering phone calls, booking clients on the calendar, and working the cash register to check guests in and out.

 

Where’s the next place on your travel bucket list and why?

Sicily is the next place on my travel bucket list because I want to experience the mountains, smell the Tyrrhenian & Mediterranean Seas, and taste the food from each of the villages my father & mothers’ families are from.

 

What is the best team outing you have ever attended?

Channel Partners Expo 2023 in Las Vegas!

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Fusion Connect manages, orchestrates, and secures the critical technology that enables the connected enterprise. Need a customized solution that meets your organization's needs?

Visit fusionconnect.com to learn more. 

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