Fusion Connect News

3 Ways Modern Contact Centers Anticipate Customers' Needs

Giving someone what they want before they ask for it is crucial to quality customer service. That's why the modern contact center is a game changer.

Customers don't need to spend long stretches on the phone talking about their concerns; they don't even need to actually speak to someone. They can now use multiple channels, such as mobile applications and web-based platforms, to interact with companies.

How Vision Wireless is Scaling for Rapid Growth

To streamline Wireless Vision’s unique operations for accelerated growth, the executive team needed reliable hosted voice services to keep the company’s locations connected, and a comprehensive network strategy to reduce downtime.

Learn how Vision Wireless future-proofed their business with tools that would evolve alongside their complex needs.

Resetting the Retail Experience

The past several years have forever changed consumers’ shopping expectations. In this whitepaper, we’ve identified five key areas that will enable retailers achieve success in this new paradigm.

Did you know?

Did you know Microsoft Teams is growing into a must have business tool? According to Nicole Herskowitz, VP at Microsoft, users interact with Teams 1500 times per month on average and spend more time in teams than e-mail.

The value Teams is bringing to successful organizations is clearly increasing, and Fusion Connect is your partner for successful Teams implementation for business communication. Reach out to Kyle Nisenson or your local channel manager to hear how Fusion Connect is enabling partners to leverage Teams effectively.

MEET OUR TEAM

Tim Channing

Senior Channel Manager

Who introduced you into Channel Sales?

I was Introduced to Channel Sales over 14 years ago. Today those two still work in the channel and I have been blessed to learn a great day from them.

G.R Heyford and Koby Phillips.

What's a special talent that you have?

I have a lot of great stories but not too many special talents. I would say that a talent I share is I am pretty much always in a good mood.

What's your top career highlight?

I had to think long and hard about this one, but I would have to say that I was the first person to sell a “Direct Connect” into Microsoft Azure. This was a complex project but to this day it was one of the best and most exciting one’s I have done.

What's your favorite family tradition?

This is the easiest question for me to answer. That is decorating the Christmas tree the day after Thanksgiving! Christmas is our favorite holiday so it’s something that we all do together!

What are you most excited about for the future of Fusion Connect?

As you look at what technology continues to do, which is advance, you see companies doing the same. I saw Fusion Connect has the ability to grow within the industry, to be a leader in many fields and has great growth potential. That is what excited me the most about the future.

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